Terms & Conditions

1.1 The website is operated by BTC Ireland Limited (company number 687793) (formerly United Brands Textiles Ireland Limited) (“BTC Ireland”, “we”, “us”, “our”).
1.2 Registered office: Gardens International, Henry Street, Limerick, Ireland, V94 4A62.
1.3 Warehouse / fulfilment address: Unit 6 Airways Industrial Estate, Santry, Dublin 17, D17 HV27.
1.4 VAT: IE3745896LH. EORI: IE3745896LH. Irish Tax Number (TRN): 3745896LH.
1.5 These Terms govern: (a) your use of our website; and (b) purchases made via our webstore.

2.1 In these Terms:
“Account” means a registered account (trade or standard) created on the website.
“Business Customer” means a customer acting for purposes relating to their trade, business, craft or profession.
“Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
“Contract” means a contract for the sale and purchase of Goods formed in accordance with clause 6.
“Goods” means the products supplied by BTC Ireland.
“Order” means your order submitted via the webstore.
“Terms” means these Website Terms of Use & Webstore Terms of Sale.
2.2 Part A applies to Business Customers. Part B applies to Consumers. If you are a Consumer, Part B prevails where there is a conflict.
2.3 Headings are for convenience only and do not affect interpretation.

3.1 The webstore is currently intended for Business Customers. If consumer purchasing is enabled in future, Consumer Orders will be governed by Part B.
3.2 By placing an Order as a Business Customer, you confirm you are acting in the course of business and not as a Consumer.
3.3 If you are unsure whether you are a Consumer or Business Customer, please contact us before ordering.

4.1 You may need an Account to place Orders and/or access pricing. We may operate trade Accounts subject to eligibility checks.
4.2 You must keep login credentials confidential and ensure only authorised users access your Account.
4.3 You are responsible for all activity under your Account. Notify us promptly if you suspect unauthorised access.
4.4 We may reset passwords, suspend or terminate Accounts to protect the website, our business, or other users.

5.1 You must not misuse the website, including by introducing malware, attempting unauthorised access, scraping, data mining, or interfering with performance.
5.2 You must not use the website to transmit unsolicited marketing communications.
5.3 We may restrict access to all or part of the website at any time.

6.1 Product listings on the website are invitations to treat and do not constitute an offer.
6.2 Your Order constitutes an offer to purchase the Goods.
6.3 A Contract is formed only when we send an Order acceptance email (or otherwise confirm acceptance in writing).
6.4 We may reject an Order for reasons including availability, eligibility, suspected fraud, pricing errors, or credit status.
6.5 If we identify an obvious pricing/description error, we may cancel the Order and refund sums paid.

7.1 Prices are as shown at the time you submit your Order.
7.2 Prices are inclusive or exclusive of VAT as indicated at checkout. VAT will be charged where applicable.
7.3 Delivery/handling/packaging charges (and any customs/duties where applicable for cross-border deliveries) are additional unless stated otherwise.
7.4 Promotions/vouchers may be withdrawn or amended at any time, but changes will not affect accepted Orders.

8.1 Payment methods and timing will be displayed at checkout and/or within your Account.
8.2 Where we agree credit terms for Business Customers, additional terms apply under Part A.
8.3 We may suspend fulfilment where payment is not received in cleared funds (or where a Business Customer exceeds agreed credit terms).

9.1 Delivery dates are estimates only.
9.2 Delivery is to the address stated in the Order. You must ensure the delivery location is accessible and suitable.
9.3 We may deliver in instalments.
9.4 If you fail to accept delivery, we may store Goods at your risk and charge reasonable storage and re-delivery costs.
9.5 Collection: unless expressly agreed in writing, Goods are supplied on a delivery basis and are not offered for walk-in retail sales.

10.1 Risk in the Goods passes on delivery (or when you fail to accept delivery).
10.2 Title passes when we have received cleared funds in full for the Goods.

11.1 Voucher codes are valid only for online Orders and only for eligible customers (excluding our employees).
11.2 Voucher codes are non-transferable, have no cash alternative, may exclude certain products/brands, and do not apply to delivery charges unless stated.
11.3 Unless stated otherwise, a maximum discount of €100 per Order applies.
11.4 Additional terms may apply to promotions/competitions and will be published at the time.

12.1 We process personal data in accordance with our Privacy Notice.
12.2 We use cookies and similar technologies as described in our Cookie Policy.
12.3 Where you provide personal data of your staff/users (e.g. named contacts), you confirm you have provided appropriate notices to them.

13.1 All intellectual property rights in the website and its content belong to BTC Ireland or its licensors.
13.2 Product imagery supplied to customers may be used only as permitted by us (including any licence restrictions communicated to you).

14.1 Please contact us using the contact details published on the website.
14.2 If you are a Consumer and we cannot resolve your complaint, you may (where applicable) be able to use the EU Online Dispute Resolution (ODR) platform or an appropriate alternative dispute resolution (ADR) provider.

15.1 These Terms and any Contract are governed by the laws of Ireland.
15.2 If you are a Business Customer, the Irish courts have exclusive jurisdiction.
15.3 If you are a Consumer, you may also have the right to bring proceedings in the courts of your country of habitual residence within the EU, and mandatory consumer protections may apply.

A1.1 Where we agree credit terms, payment is due in accordance with your Account terms (e.g. 30 days end of month) unless agreed otherwise.
A1.2 You must pay all amounts due in full without set-off, counterclaim, deduction or withholding.
A1.3 Late payment: we may charge interest on overdue sums at 4% per annum above the European Central Bank main refinancing operations rate (or such other reference rate we notify), accruing daily from the due date until paid, and recover reasonable debt recovery costs.
A1.4 If you fail to pay, we may suspend deliveries, cancel Orders and/or withdraw credit terms

A2.1 You must inspect deliveries promptly.
A2.2 Shortages, incorrect Goods or transit damage must be notified in writing within 3 Business Days of delivery, with supporting evidence.
A2.3 This does not affect any rights you may have where defects could not reasonably be discovered on inspection.

A3.1 Unless we agree otherwise in writing, Goods are supplied on a firm sale basis and we do not operate sale-or-return.
A3.2 Returns may be accepted only if: (a) you submit a return request via your Account; (b) we issue a return authorisation (RMA) before return; (c) Goods are unused and in original packaging, resaleable; and (d) returned within 28 days of invoice date.
A3.3 Non-returnable unless faulty or supplied in error: printed, embroidered, personalised, processed or special-order Goods.
A3.4 Restocking fee: where we accept a return (other than for our error/fault), we may charge a restocking fee of up to 15% of the Goods value.
A3.5 Return carriage/collections may be charged at rates notified to you (including failed collection fees).
A3.6 Where a return is accepted, we will issue a credit note or refund at our discretion, less applicable fees and delivery charges.
A3.7 Fair use: we may limit returns where return volumes are disproportionate, acting reasonably.

A4.1 We warrant that on delivery the Goods will materially correspond with their description and be free from material defects in materials and workmanship.
A4.2 Where a valid claim is confirmed, we may (at our option) repair, replace, or refund/credit the price paid for the affected Goods.
A4.3 Except as expressly stated, all warranties and conditions implied by law are excluded to the fullest extent permitted.
A4.4 We will not be liable for indirect or consequential losses, or loss of profit, revenue, business, goodwill or anticipated savings.
A4.5 Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited or excluded by law.
A4.6 Subject to A4.5, our total liability in connection with any Contract shall not exceed the price paid for the Goods giving rise to the claim.

A5.1 Until title passes under clause 10.2, you must store the Goods separately, keep them identifiable as our property, keep them insured, and must not pledge or charge them.
A5.2 If payment is overdue, we may require you to return the Goods and may enter your premises (where legally permitted) to recover them.

B1.1 Nothing in these Terms affects your statutory rights.
B1.2 Goods must be as described, fit for purpose and of satisfactory quality. If not, you may have rights to repair, replacement, price reduction or refund.

B2.1 You have the right to cancel your Contract within 14 days without giving any reason.
B2.2 The cancellation period expires 14 days after the day you (or a third party nominated by you) acquires physical possession of the Goods. If the Goods are delivered in multiple parcels, the period runs from the last parcel.
B2.3 To cancel, you must inform us by a clear statement (e.g. email). You may use the model cancellation form in Schedule 1.
B2.4 If you cancel, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and in any event within 14 days from the day we are informed of your decision. We may withhold reimbursement until we receive the Goods back or you provide evidence of return.
B2.5 You must return the Goods within 14 days of notifying cancellation. You bear the direct cost of returning the Goods unless we state otherwise.
B2.6 You are liable only for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

B3.1 The right to cancel does not apply to:
  (a) Goods made to your specifications or clearly personalised (including printed/embroidered items);
  (b) sealed Goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery (where applicable);
  (c) other exemptions under applicable consumer law.

B4.1 If the Goods are faulty or not as described, please contact us as soon as possible.
B4.2 Where applicable consumer law provides remedies including repair, replacement, price reduction or refund, depending on the circumstances.

B5.1 We will deliver the Goods to the address you provide.
B5.2 Risk passes to you when you (or someone you nominate) takes physical possession of the Goods.